Refund policy

Refund Policy

Refunds

Due to the perishable nature of coffee, we are unable to accept returns or offer refunds for opened or used products. However, if there is an issue with your order, such as receiving the wrong product or a damaged item, please contact us within 7 days of receiving your order, and we will make it right.

How to Request a Refund or Replacement

• Email us at [info@zaffrona.ca] with your order number and a description of the issue.
• Include a photo if the product is damaged or incorrect.

Non-Refundable Items

• Opened or used coffee products.
• Products purchased on sale or as part of a special promotion.
  

We appreciate your understanding and are here to ensure you enjoy every cup of Zaffrona Coffee.